Shipping policy
Shipping Policy
Effective Date: July 28, 2026
Welcome to Kenari.
Every Kenari piece represents intention, craftsmanship, and a commitment to delivering an experience beyond ordinary commerce. From the moment your order is placed to the moment it arrives, we aim to provide a seamless and elevated journey.
Please review our shipping terms below.
1. Order Processing
Orders are processed after payment has been successfully authorized and verified.
Processing times may vary depending on:
- Product availability
- Collection or capsule release schedules
- Custom or limited-edition items
- Order volume
Most orders are processed within 3–7 business days unless otherwise stated.
Some Kenari pieces are produced in limited quantities or through specialized manufacturing processes. Excellence requires patience.
2. Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
Typical delivery estimates:
- United States: 5–10 business days
- International Orders: 10–25 business days
Please note that delivery times are estimates and are not guaranteed arrival dates.
Shipping delays may occur due to:
- Carrier delays
- Weather conditions
- Customs processing
- Holidays
- Events outside of Kenari’s control
3. Order Tracking
Once your order has shipped, you will receive tracking information through the email address provided during checkout.
Tracking updates may take time to appear after shipment confirmation.
4. International Shipping
Kenari proudly serves customers beyond our borders.
International customers are responsible for any applicable:
- Customs fees
- Import duties
- Taxes
- Brokerage charges
These fees are determined by the destination country and are not controlled by Kenari.
5. Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review:
- Name
- Address
- Apartment/unit number
- Postal code
- Contact information
Kenari is not responsible for delays or lost shipments caused by incorrect customer-provided information.
6. Lost, Stolen, or Damaged Packages
Kenari is not responsible for packages confirmed as delivered by the shipping carrier.
If your package arrives damaged or appears lost:
- Contact us immediately
- Provide your order information
- Include photographs when applicable
We will work with you and the shipping carrier to determine the appropriate resolution.
7. Limited Releases & Exclusive Capsules
Certain Kenari collections, capsules, and special releases may have extended processing times due to limited production, craftsmanship requirements, or manufacturing schedules.
Luxury is not rushed.
8. Order Changes & Cancellations
Orders begin processing shortly after purchase.
If you need to modify or cancel an order, contact us as soon as possible. We cannot guarantee changes after processing has begun.
9. Contact Us
For questions regarding shipping, tracking, or your order, please contact Kenari through our customer support channels.
Kenari
A modern house built on discipline, innovation, and the pursuit of exceptional craftsmanship.
Your order is not simply delivered.
It arrives.